What prompted you to apply to Motability Operations?
I really wanted to work for a company that puts the customer at the heart of everything they do. I’ve worked for companies that have that kind of intention but put too much red tape and obstacles in their own way from achieving it. Also, in my previous role, there was a stigma attached to talking about your own mental health which often made me feel anxious and cut off from everyone else.
What role do you have at Motability Operations?
I work in the contact centre where I help a wide range of customers with various enquiries that they have. No two calls are the same!
What do you enjoy most about working here?
The satisfaction from not just helping customers but having an empowerment to make decisions that could make a massive difference to people. Initially, I found it very overwhelming.
How do you manage your disability at work?
I’m open with my manager and peers about my mental health. I’m in tune with identifying triggers and I can make people of aware when I’m struggling and I feel safe and supported in doing so.
How has Motability Operations helped you to do well at your workplace?
I attended a personal development workshop that MO ran for our disabled employees which helped me develop as I struggle with anxiety and confidence. Since I was able to take part in it I feel a lot more confident. I put myself forward for the role of Change Champ in my team and I was lucky enough to get the position.
Have you acquired any additional qualities or skills as a result of having a disability and how have these helped you in your career?
I’ve become really well organised. I tend to worry about the smallest of things that may seem silly to others. By being organised, planning out my day and week I’m in control of a lot more of things and I worry less.
What advice would you give someone who is thinking of applying to work at Motability Operations?
Go for it. Without doubt, it’s been one of the most challenging roles I’ve had. But it’s also the more rewarding.