What prompted you to apply to Motability Operations?
I’d heard nothing but good things about MO, in particular, its supportive culture and benefits package. If I’m honest, I’d never considered the positive impact it would have on my career alongside having dyslexia.
Another key driver for me was the amazing work we do for our customers and the incredible reputation MO has in customer service. I’m still blown away at how the scheme changes lives.
What role do you have at Motability Operations?
I’ve worked at MO for 13 years (so far) all of which have been in our Vehicle Remarketing Department. I started in the sales team and went on to manage the customer support/trade credit team. I am now fortunate enough to be working 3 days a week back in the sales team so that I can enjoy my time with my two small children.
What do you enjoy most about working here?
The easiest question to answer – the people and culture. MO has an incredible skill for hiring the right people for our culture and creating a work family. I remember in my first two weeks thinking ‘not everyone can be this nice’ however 13 years on I’ve only ever experienced support, care and compassion.
How do you manage your disability at work?
Firstly, the fact that I don’t feel the pressure of feeling on my own with my dyslexia makes my work life far less stressful than other jobs I’ve had. Secondly, I know that if there was something which would make my job easier there would be no question about it being made available to me. Last, the support I get from my team, whether it is how to spell a word, a reminder of a process or proofreading a document there is never any judgement and always a genuine need to help. The other thing I find important in managing my dyslexia at work is owning it myself. I know I have whatever support I need from the company and my colleagues, but I always make sure I’m mindful of my challenges and work out ways myself to ensure I don’t hold myself back.
How has Motability Operations helped you to do well at your workplace?
MO doesn’t let any form of disability or neurodiverse condition define you. As a company, they always see the person first and for me, it gives me the confidence to drive forward with my career.
Have you acquired any additional qualities or skills as a result of having a disability and how have these helped you in your career?
I have just started to support our Diversity and Inclusion networking group on all things dyslexia and I’m also actively learning about the other conditions that fall under the neurodiverse condition umbrella. I am also a Mental Health Allies for the business which is a support function for anyone that needs support and a listening ear. I am very open about my neurodiverse condition to encourage anyone who needs to talk about how it could be affecting them.
What advice would you give someone who is thinking of applying to work at Motability Operations?