If you do well in the testing stage, and your CV / application form impress the recruiters, the next step is usually a telephone interview. The telephone interview is quicker and more convenient for both you and the interviewer. However, they can be a challenge since neither party can see the other, so the usual visual clues are absent. If you are unable to participate in a telephone interview as a result of your disability, or are likely to find it difficult, you should inform the recruiter of this. The telephone interview may be replaced by a face-to-face interview.
In addition to thinking about the main points that you want to convey, your additional preparation may include: researching the firm, reading recent press articles and thinking about any questions that you may have for the interviewer.
- Ensure that the recruiter has the correct telephone number on which to contact you.
- Use a quiet room with good phone reception and, if using a mobile phone, with no background noise and where you will not be interrupted.
- If you are using your mobile phone, make sure you have reception and that the battery is fully charged.
Use Of Prompts
- If using prompt cards, include bullet points as opposed to a long script.
- Organise your prompt cards in front of you prior to the interview.
- Do not read aloud from a script as it will sound unnatural.
Requiring Adjustments Due To Your Disability
Steps To Success
- Prepare. Prepare for your telephone interview as if it were a face-to-face interview.
- Ask for clarification. Do not be afraid to ask for clarification or for questions to be repeated should you require it.
- Listen to the question. Answer what you are being asked - not what you wanted to be asked.
- Sound enthusiastic. Come across as interested and lively; a monotone voice will not be engaging.