Leading transportation provider Enterprise is working hard to embed a positive approach to diversity in every aspect of its business.
As European HR Director Donna Miller puts it; “we don’t want diversity to be just an HR thing. We recognise that the more diverse our workforce is, the more successful we will be, so it makes perfect sense that diversity should be a business directive, underpinning everything we do.”
In practice, such a commitment needs to start from the top, as Donna explains.
Our directors are champions of different areas of diversity: disability, sexual orientation, social mobility, race, religion and gender”, she says. “That’s created a lot of traction, and really helped create an open door culture throughout the organisation.
Making a real difference
It’s an ethos that is reflected in the company’s approach to recruiting talent. “We don’t have a checklist”, says Ashley Hever, Head of Talent Acquisition for the UK and Ireland. “It’s not about finding some perfect talented person that ticks all the boxes. We’re looking for the right competencies of course, but we want people who’re going to come in and make a real difference, hit the ground running, and look for opportunities to develop themselves.”
People with disabilities form an integral part of the rich mix. “There are so many different skills that someone with, for example, dyslexia or Asperger’s Syndrome can bring to the business”, says Ashley. “It’s a question of matching their particular skills to the right role.”
He also acknowledges the importance of having diverse role models, citing the example of a senior employee who spoke openly and blogged about his own mental illness and struggles to deal with stress. It sends out the right signal to employees that they can get the support they need, and to potential recruits that Enterprise is the employer of choice in this area.
“The partnership between Enterprise and MyPlus Students’ Club is really helping to get that message out there”, says Ashley. “It’s given a voice to all the stakeholders, both employers and graduates, and helped bring them together.”
A culture of openness
Being open about a disability when applying for a job is something that people often struggle with. It’s a decision that has to come down to personal choice but, as Donna explains, employers have a vital part to play by creating a culture that encourages disclosure. “We strive to create an environment where people can talk about their disability and feel comfortable doing so”, she says.
”But there’s a practical side to it too it’s difficult to be supportive about something that you don’t know about! We want people to come forward with the issues or challenges they’re facing.”
Ashley echoes the sentiment, pointing out that the whole recruitment process becomes considerably easier if the company in question has the information up front. “Our team of recruiters are very well trained, and ready to accommodate candidates’ needs.”
Any new recruits can also look forward to ongoing support. “We provide training about disability”, says Ashley, “and in our orientation sessions we talk about the importance of having good open relationship with your line manager. We have our employee assistance programme where employees can discuss any issues they have. There are role models within the organisation that people can talk to. We have an easily accessible online system allowing employees to order any equipment directly from our operations team and there are also a whole series of lunch and learn sessions talking about disability.”
As an organisation, Enterprise is committed to extending and deepening its own understanding of diversity. Again, the partnership with MyPlus Students' Club comes into play: "it's a great educational piece for us", says Ashley.
Enterprise Holdings is the largest mobility provider in the world, with a multi-billion pound turnover and over 100,000 employees worldwide. Diversity is a central goal in all areas of the Enterprise business, and our commitment extends to every employee, customer and business partner.
We celebrate the many differences that make us unique as they help make our business a successful one. Since our founder Jack Taylor started his small business in St Louis in 1967, Enterprise has prided itself on our approach to diversity and the support our employees receive.
Enterprise aims to create a culturally aware workforce and a culturally competent organisation that mirrors the makeup of the communities we serve.
Or as Andy Taylor, our Executive Chairman puts it:
“Enterprise is fully committed to providing every employee with an inclusive workplace that offers the respect, training and opportunities to succeed. That's simply who we are as a company, who we are as individuals and how we will continue to build our success in the 21st century.”
Did you know?
We want to ensure we're able to support local businesses and larger companies owned and operated by a diverse range of people.
For these reasons, we've forged relationships with key organisations to help us provide better approaches to diversity.
Supplier Diversity Programme
We work hard to make sure that our supplier base reflects the diversity of our community as a whole, especially by working to identify opportunities for minority-owned and female-owned companies to do business with Enterprise. Enterprise Rent-A-Car is a founding and charter member of Minority Supplier Development UK, which is a private sector led organisation.
We currently hold the ‘two ticks’ positive about disability symbol, which only further demonstrates our commitment to diversity and employing the best talent.
- Management Trainee Programme Experience running your own business from the ground up. Our programme will give you all the skills that you need to understand how to run your own section of our multi-billion dollar company. How many other employers can say that?
- International Management Trainee Programme If you want to learn the sales and management skills our Management Trainees are given, but also see a bit of the world then this is perfect for you? You will receive training in the UK then work in France or Spain, and put into practice all you have learnt.
Tips for applying
Debs Bristow, HR Manager, who is dyslexic shares her tips for would-be applicants
- Read our guide From the best way to fill in the application form to how to shine in the assessment centre itself - this guide has all you need to help you get the most out of the assessment process
- Know your strengths & weaknesses Our assessment process aims to bring the best out of everyone, so really make sure you are proud about your strengths.
- Seek out support Don't hesitate to contact us. Our recruiters’ details can be found on the website and will love to help in any way they can.
At Enterprise, you'll need to show us how positivity and enthusiasm colours everything you do. Ask yourself - do I have a "yes" mentality? Am I driven by the desire to achieve results?
No matter what you're disability, our graduate jobs are for those of you who want responsibility early on, and the opportunity to start moving up the career ladder quickly.
That's why we tend to focus on the following competencies.
We find that these traits mean our employees are best equipped to make the most of any situation they find themselves.
- Customer service aptitude
- Sales aptitude
- Work ethic
Our recruitment practices are designed to allow you an equal chance to display your skills. These are examples of adjustments we have made for candidates in the past
Contact Ashely Hever for more questions and to find the best adjustments for you.
Enterprise provides a wide range of adjustments including an employee assistance programme, online equipment ordering systems as well as flexible working arrangements for employee with a long term disability.
We have signed The Accessible Technology Charter which sets out ten commitments to good practice on ICT accessibility. By signing it we pledged to ensure disabled and older people can apply for jobs with us, be employed by us and do business with us.
Robyn Mead, Business Support "The culture at Enterprise is brilliant. I know that if I continue to work hard it will be possible to get promoted and achieve my long term career goals in spite of my disability." Read more
Debs Bristow, Human Resources Manager "I am very lucky that Enterprise's culture is so focused on support and inclusion. It's so embedded in the business that a lot of what the employees do just comes as second nature to them." Read more
James Martin, National Marketing Manager It is hugely important that we are as open as possible about mental illness in order to help remove the stigma that is attached to the problem and the best way to do this is to talk. Read more