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Robyn Mead

How did you get started in your career and what drew you to Enterprise?

I started my Enterprise career at the Enterprise Business Support centre. One of the main reasons for applying to Enterprise was because of their positive attitude towards disability. The culture at Enterprise is brilliant, I know that if I continue to work hard at Enterprise it will be possible to get promoted and achieve my long term career goals in spite of my disability.

What are your typical daily responsibilities?

I work in the administration team for one area of our claims team. My main areas are liaising with clients and customers through email , I also work closely with our insurance partners also, ensuring all claims are updated correctly.

How do you manage your disability at work?

I have bi-lateral hearing loss (I wear 2 hearing aids) which can make it difficult to work within an environment where this is a lot of background noise (such as people talking, printers, scanners etc) and also means that I cannot use a phone. My role has been modified so that I don’t have to use a phone (everything can be done through email) and, with regards to meetings, someone is always willing to take notes for me and the speaker(s) always face me, as I rely heavily on lip-reading when communicating with my colleagues.

How has your employer helped you to do well at your workplace?

Enterprise has supported me so much since I have joined and has given me more responsibility, so much so that I have now progressed into a mentor for our new employees joining the business. This has really helped me to develop my confidence at work especially in my communication skills colleagues.

How would you describe the culture at Enterprise?

The culture at Enterprise towards disabilities is positive. For example, about a year ago a sign language class was held by an ex-employee / team member of mine who was also deaf. This was done at the request of management in order to help instruct them in some basic forms of sign language communication which they could then use within the office environment. This was attended by all members of line management on our team.

Robyn Mead's photo

Robyn Mead

Business Support